Hyatt Union Square New York

We had SUCH a wonderful stay with our one-year-old here over the holidays! We booked a junior suite which was a stunning corner room with floor to ceiling windows and great views - it was the perfect size for a family of three. The staff was wonderful, very attentive and so kind to our baby, even playing with her in the lobby and offering stickers. Our room was stocked with a crib, extra blankets and pillows, baby soap, a fridge, and more! We were very comfortable here for nearly a week and could have stayed longer. Also loved the thoughtful touches like morning coffee and evening prosecco in the lobby! If you know NYC you already know how phenomenal this location is - so much is walkable and then the subway is right there if you want to explore even farther. We will absolutely be back!

Rooms are very dark. No good overheard lighting, just spot lights really. There were buttons to turn on the lights and they took awhile to react/actually turn the light on. Bathroom was small, did not have good lighting. Bed was comfortable enough but a little soft for my linking. I did not get room service the first day despite asking for it. I got room service the 2nd day and the cleaning staff made up the room nicely. There was a weird thumping noise even though I was on the top floor. I think it may have been my room being close to the washing machines, but it was quite at night and I was able to sleep well. I was charged in error for 3 items in the room (2 snacks and 1 drink). I brought this to the hotel's attention and they removed the charge. However it was unprofessional that this error was made in the first place and stressed the importance if diligently always checking your hotel receipts. Hotel was in a very good location and I slept well. Those are the 2 main perks.

As someone who traveled 10+ times in 2023x this is the noisiest I have stayed. The AC was loud, but the real nightmare was the service elevator. It made a constant, strong humming noise that kept me up all night for the first two days. It took two room changes and a helpful employee to figure out the cause. To be fair, the location and facilities are great for the price, and most employees were very friendly. The only exception was the front desk person who helped me change rooms impatiently and never mentioned the noise was from the elevator. Really disappointed and had to share here, because I stayed for over a week and got zero survey from Hyatt, which is not what I've experienced at Marriott or Hilton.

We had SUCH a wonderful stay with our one-year-old here over the holidays! We booked a junior suite which was a stunning corner room with floor to ceiling windows and great views - it was the perfect size for a family of three. The staff was wonderful, very attentive and so kind to our baby, even playing with her in the lobby and offering stickers. Our room was stocked with a crib, extra blankets and pillows, baby soap, a fridge, and more! We were very comfortable here for nearly a week and could have stayed longer. Also loved the thoughtful touches like morning coffee and evening prosecco in the lobby! If you know NYC you already know how phenomenal this location is - so much is walkable and then the subway is right there if you want to explore even farther. We will absolutely be back!

Rooms are very dark. No good overheard lighting, just spot lights really. There were buttons to turn on the lights and they took awhile to react/actually turn the light on. Bathroom was small, did not have good lighting. Bed was comfortable enough but a little soft for my linking. I did not get room service the first day despite asking for it. I got room service the 2nd day and the cleaning staff made up the room nicely. There was a weird thumping noise even though I was on the top floor. I think it may have been my room being close to the washing machines, but it was quite at night and I was able to sleep well. I was charged in error for 3 items in the room (2 snacks and 1 drink). I brought this to the hotel's attention and they removed the charge. However it was unprofessional that this error was made in the first place and stressed the importance if diligently always checking your hotel receipts. Hotel was in a very good location and I slept well. Those are the 2 main perks.